SHIPPING POLICY

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from Value Gold Coins.

1. Order Processing

All orders are processed only after successful payment confirmation.
Orders are typically processed within 1 to 3 working days, subject to product availability and verification requirements.
Value Gold Coins reserves the right to delay or cancel orders in case of any discrepancies in payment, address, or product availability.

2. Delivery Timeline

Once dispatched, orders are generally delivered within 3 to 7 working days, depending on the delivery location and logistics network.
Delivery timelines may vary for remote locations or due to unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout.
Value Gold Coins may offer free shipping on selected products or promotional offers.

4. Secure Packaging and Insurance

All products are packed in secure, tamper-proof packaging to ensure safety during transit.
Shipments are handled through trusted logistics partners and may be insured to protect against loss or damage during transit.

5. Order Tracking

Once the order is dispatched, tracking details will be shared with the customer via SMS, email, or other communication channels.
Customers can use the tracking details to monitor the status of their shipment.

6. Delivery Conditions

• Delivery will be made to the address provided at the time of order
• Customers are responsible for providing accurate and complete delivery details
• A valid ID proof may be required at the time of delivery for verification purposes

7. Delivery Attempts

If the customer is unavailable at the time of delivery:
• Multiple delivery attempts may be made by the logistics partner
• Failure to accept delivery after repeated attempts may result in the order being returned
Any additional charges arising from re-delivery may be applicable.

8. Delays and Exceptions

Delivery timelines may be affected due to:
• Natural events or unforeseen circumstances
• Public holidays
• Logistics or transportation issues
Value Gold Coins will make reasonable efforts to keep customers informed in such cases.

9. Damaged or Tampered Packages

Customers are advised to check the package at the time of delivery.
If the package appears damaged or tampered:
• Do not accept the delivery
• Report the issue to customer support immediately

10. Contact Information

For any shipping-related queries, please contact:
• Email: coins@valuegold.com

BUYBACK POLICY

At Value Gold Coins, we ensure that your gold purchase is not just an asset, but also a reliable source of liquidity when needed.